Help

Please contact our Reds Mber+® Support on redsmembership@mberplus.com.au

Member cards are available to all members. When you enter the Mber+® Store you must first select if you want to redeem your plastic member card or Opt Out of receiving the plastic card. Once you have made this selection you can select “Start Shopping” to select your member items and create your pack. The credit is assigned to the Primary Account Holder of the Membership account and is the cumulative amount for all members attached to the account. The credit cannot be split between separate accounts/logins. This credit is available for you to use within the Mber+® shop only and has been provided as part of your Membership to create your member pack. The credit is applied to the Primary Account Holder of the Membership.

Your credit will automatically be applied at the checkout prior to entering your credit card details (which are required for shipping costs and any purchase above your credit entitlement).  

Please contact our Reds Mber+® Support on redsmembership@mberplus.com.au.

No, Shipping must be paid for using Visa or Mastercard

You can redeem your entitlements & available credits within the same order. You may also apply any credits to postage of your order.

Credit is available for use through the Mber+® Store until the 30th June 2025. Any unused credit after that date will be voided.  Credit will not carry over to future seasons.

Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart. The person inserting the name for personalization is solely responsible for the correct spelling. Any personalized items that require changing will be at the cost of the Member.

Your membership items are made to order. For standard delivery option, please allow 10-20 working days for delivery. For express delivery option, please allow 8-15 working days for delivery.

Credit will automatically be applied to your total balance on the payment page.

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact the Reds Mber+® Support on redsmembership@mberplus.com.au

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact our Reds Mber+® Support on redsmembership@mberplus.com.au.

Please contact our Reds Mber+® Support on redsmembership@mberplus.com.au or 1300 753 733 and include your order reference number as well as any photos of your item/s you could share with us.

Please contact us via please contact our Reds Membership Team on redsmembership@mberplus.com.au or 1300 753 733 and include your order reference number and explanation of why you require a refund.